Terms and Conditions

Standard Terms for the Purchase of Letzbe Programs, Products, and Services

These terms and conditions apply to Products and Services provided by Include Inc (trading as Letzbe) of 9606 Whitecliff Place, Highlands Ranch, CO, 80129  (“Include Inc” or “we” or “us”). 

You may contact us on drliz@theinclueinc.com and/or +1 720 589 9431

These terms and conditions apply to the sale of any Include Inc program, service, or product.  Please read these terms and conditions carefully before purchasing and print a copy for your records.

For purchases via our website, by clicking on the “Accept” button you agree to the terms of this agreement which will bind you.  If you do not agree to these terms and conditions you must cease to continue to purchase any services from us. 

1. Definitions

“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.

“Course Materials” means the information provided by Include Inc to accompany a course provided as part of the Services in hard copy or electronic form and/or physical learning toolkits.

“Fees” means the fees paid by you to Include Inc for the Services.

“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.

“Virtual Delivery” means the delivery of service in which you participate in a program or experience remotely.

“Services” means the provision of the Virtual Delivery and/or the In-person Delivery and/or the Course Materials together with such other services as agreed from time to time and purchased by you through the Website or negotiated offline.

“In-person Delivery” means a course taught by us in a classroom setting to which you attend in person.

“Website” means www.theincludeinc.com

“you” means the individual purchasing the Services.

2. The Services

2.1. A description of the Services are available on our Website.  We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.

2.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.

2.3 We expect you to confirm that the Services you are purchasing will meet your needs.  We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.

3. Ordering Services

Purchasing Services via the Website

3.1. In order to purchase any of the Services online you will need to pay for the Service upfront in the check-out process.

Purchasing Services Offline

3.2. To purchase a Service over the telephone please call +1 720 589 9431 or email drliz@theincludeinc.com.

3.3 Offline purchases will be invoiced.

3.4. When you place an order for a Service via the Website, or telephone you are offering to purchase the Services on these terms and conditions.  Include Inc reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.6 below.

3.5. Following receipt by us of your order for Services we will contact you confirming receipt of your order and confirm the details of your order. 

3.6. A legally binding agreement between us and you shall come into existence when we have :
(a)    accepted your offer to purchase Services from us by sending you an email confirming the purchase; and
(b)    received payment of the relevant Fees from you in accordance with clause 5 below. 

4. Cancellation and Variation

4.1. Subject to clause 4.2 below, where we have accepted / confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 3.5 above, then you are permitted within 14 working days starting on the day after the date we have concluded our agreement in accordance with clause 3.4, to cancel your purchase of the Services. 

4.2. If you have purchased a Virtual Delivery and have already accessed, downloaded all or part of the Virtual Delivery and/or started to use that Virtual Delivery then you shall have no right to cancel your order.

4.3. Notwithstanding clause 4.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and / or variation of course dates will be at the entire discretion of Include Inc.

5. Fees

5.1. The Fees for the Services shall be as set out on the Website or as provided to you offline via a formal quotation.

5.2. Unless otherwise specified at the time you purchase the Services the Fees are exclusive of taxes. Some Course Materials do incur tax and delivery costs and are payable in respect of the delivery of Course Material to you.  Each of these costs will be set out in throughout the purchase process.

5.3. Fees must be paid in full prior to In-person Delivery or Virtual Delivery of Services.

5.4. Any fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and Include Inc shall not be responsible for these.

5.5. You shall be responsible for all costs you incur in connection with your attendance at any In-person Delivery or your access onto any Virtual Delivery.

5.6 In-person Delivery will insur additional travel costs for the facilitator ex Denver, Colorado, USA. These will be invoiced at cost with receipts provided after the In-person Delivery of Services.

6. Liability

6.1. Although Include Inc aims to provide the Services to the highest standards of the industry, neither it, nor its trainers accept any liability for (i) any inaccuracy or misleading information provided in the programs or Course Materials and any reliance by Client on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.

6.2. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services.  Subject to clause 6.4 no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).

6.3. Subject to clause 6.4 below, Include Inc’s total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Virtual Delivery or In-person Delivery in relation to which a dispute has arisen.

6.4. Nothing in this Agreement shall exclude or limit Include Inc’s liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under US law may not be limited or excluded.

6.5. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.

7. Intellectual Property

7.1. All Intellectual Property Rights in the Course Materials, Virtual Delivery and the presentations made by trainers at In-person Delivery are, and remain, the intellectual property of Include Inc or its licensors, whether adapted, written for or customized for the Client or not.

7.2. You are not authorized to:-

(i) copy, modify, reproduce, re-publish, sub-license, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;

(ii) record on video or audio tape, relay by videophone or other means the Virtual Delivery or In-person Delivery given

(iii) use the Course Materials in the provision of any other course or training whether given by us or any third party trainer;

(iv) remove any copyright or other notice of Include Inc on the Course Materials;

(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Virtual Delivery.

Breach by you of this clause 7.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Virtual Delivery.

7.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive license to use the Course Materials and the software in respect of the Virtual Delivery for the sole purpose of completing the Virtual Delivery and / or attending the In-person Delivery.

8. Confidentiality

8.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.

8.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

8.3. This clause shall continue notwithstanding termination of these terms and conditions.

9. Termination

9.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:

1. fail to pay when due your Fees;
2. act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of Include Inc, any facilitator who provides the In-person Delivery or any participant who attends any In-person Delivery;
3. steal or act in fraudulent or deceitful manner towards us or our employees;
4. are in breach of these terms and conditions.

9.2. On termination clause 6 (liability), 7 (intellectual property rights), 8 (confidentiality) and 10 (restrictions) shall continue notwithstanding such termination.

10. Assignment

Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.

We shall be entitled to assign these terms and conditions to any other company without prior notice to you.

11. Entire Agreement

These terms and conditions, together with any Service Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us.  Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.

12. Force Majeure

Include Inc shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the facilitator’s family, illness of the facilitator, Government edict or regulation.

13. Assignment

We may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion.

14. Data Protection

14.1 The nature of the Services provided by us means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.

14.2 When you register with us you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of Service delivery.

14.3 We will not pass any personal data onto anyone outside of Include Inc,

14.3 To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.

14.4. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Website.

14.5. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.

14.6. Include Inc endeavor to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.

14.7. If you wish to change or update the data we hold about you, please e-mail drliz@theincludeinc.com or contact us on +1 720 589 9431

15. Law and Jurisdiction

This Agreement is subject to US law and the parties submit to the exclusive jurisdiction of the US courts in connection with any dispute hereunder.

16. Notices

You can contact us by any of the following methods:

Email: drliz@theincludeinc.com

Post: The Include Inc. 9606 Whitecliff Place, Highlands Ranch, CO, 80129

Telephone: +1 720 589 9431