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Customer Experience

Inclusive Healthcare

Customer Experience, Healthcare, Inclusion / By Dr. Liz Wilson

By understanding the importance of inclusive healthcare and following these practical tips, executives can create a healthcare system that serves the needs of all people.

An Executive’s Guide to Achieving Inclusive Customer Service Excellence

Customer Experience / By Dr. Liz Wilson

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities.

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Application for DEI Masterclass

Thank you for your interest in enrolling in a DEI Masterclass facilitated by Dr. Liz Wilson. These programs are designed for DEI professionals and individuals tasked with leading diversity, equity, and inclusion in their organizations. By the end of the program participants will be equipped to apply the same methods and framework Dr. Liz uses in her Inclusion Transformation consulting.

Dr. Liz will review your application and get back to you to book you into a program.

Employment type

Current DEI responsibilities

DEI experience

Organizational change management experience

I’m interested in the following DEI Professional Masterclasses

Implementing an Intersectional Approach to Inclusion The Include Change Method for Inclusion Transformation Facilitating Inclusion Improvement and Action Workshops

Month preference to undertake programs

Objective/s

Meeting Request

Please schedule a Zoom call with Dr. Liz to discuss my needs further

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Inclusion Strategy and Change Management Quote Request

Thank you for your interest in engaging Include with Dr. Liz to support you in your inclusion transformation. Please complete this form and Dr. Liz will get back to you to confirm your needs and provide a quote.

Preferred date to start engagement

Services Required

Current state analysis New inclusion strategy Inclusion strategy review and revision Inclusion mission and narrative Inclusion metrics and success measures Alignment of ERGs DEI Council establishment Inclusion action plan Inclusion change management implementation plan Inclusive behaviour and capability framework Inclusion coaching for Executives Inclusion coaching for DEI Leaders Inclusive organisational change management consulting

Meeting Request

Please schedule a Zoom call with Dr. Liz to discuss my needs further

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Inclusion Workshop Quote Request

Thank you for your interest in workshops delivered by Include with Dr. Liz. Please complete this form and Dr. Liz will get back to you to with a quote.

Date to commence workshops

Audience description

Time allocated for workshop

2-3 hours 3-4 hours 5+ hours

Presentation Type

Virtual In-person*

Topic preferences

Inclusion 101 Our inclusion experience Becoming an Inclusive Team Leveraging our differences for high performance Inclusive Ways of Working Creating an Inclusive Employee Experience Creating an Inclusive Customer Experience Inclusive Innovation

Meeting Request

Please schedule a Zoom call with Dr. Liz to discuss my needs further

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Inclusion Keynote Availability Check

Thank you for your interest in Dr. Liz Wilson speaking at your event. Please complete this form and Dr. Liz will get back to you to confirm availability and provide a quote.

Audience description

Event Date

Presentation Type

Virtual In-person*

Topic preferences

Inclusion Beyond the Labels, Celebrations and Cupcakes Hacking Inclusion Transformation Sparking innovation with diverse minds and inclusive design thinking Accountable Allyship (how to be an active advocate) What a Tinder Date Taught Me About Inclusion Inclusive CX Inclusive Education Inclusive Healthcare (Treating people differently without treating people differently)

Meeting Request

Please schedule a Zoom call with Dr. Liz to discuss my needs further

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